No sábado, quando estive na Knitting & Stitching Show aproveitei para adquirir alguns livros e também revistas a preço promocional (não, não comprei tecidos nem lãs, pois a confusão era muita e eu gosto de escolher e pensar com calma).
O stand da editora da Making Magazine também lá estava e era giríssimo, pois estava decorado com bules de chá cobertos com abafadores tricotados - todos lindos! Aí parei, claro :-) Ía comprar a revista quando uma das assistentes me perguntou por que não comprava um pacote promocional de três títulos diferentes, e onde estaria incluída a Making Magazine a um óptimo preço (quase page uma e leve três). Nem pensei duas vezes e disse que sim. Ela deu-me, então um saco com as revistas dentro.
Umas horas depois, já em casa, verifiquei que afinal a Making Magazine não estava no pacote e havia um título repetido.:-( - se a entrada para a feira não tivesse sido tão cara até teria voltado no dia seguinte, mas acabei por enviar um e-mail a relatar o sucedido.
Segunda-feira de manhã abro o e-mail e vejo uma resposta com um pedido de desculpas pela troca e a pedirem-me a morada para que me fosse enviada a revista em falta. Dois dias depois, a revista foi-me trazida pelo carteiro :-)
Obrigada, Making Magazine! Happy! Happy! Happy!
Last Saturday when I was at the Knitting & Stitching Show I took advantage of some promotions and bought books and magazines (no I didn't buy any yarns or fabrics as I like to choose them peacefully).
The Making Magazine stand was there and beautifully decorated with tea pots covered with lovely knitted cozies :-) As I was going to buy the magazine one of the girls there asked me if I wanted to buy a pck with three different titles, in which there was the one I was about to buy. As I said yes, she passed me a tote bag with the magazines - this was a great deal as I got three for the price of one.
When I got home and spread over my bed all the things I had brought I was disappointed by the bag with the magazines: my Making Magazine wasn't there and instead I had a repeated title :-( If the show ticket hadn't been so expensive I would have gone back the next day, but I ended up sending an e-mail to tell them what had happened.
On Monday morning as I opened my e-mail I had a reply apologizing for the inconvenience and asking for my address so I could receive the latest issue of Making Magazine. Two days later the postman knocked on my door with it :-)
Thank you, Making Magazine! Happy! Happy! Happy!
Last Saturday when I was at the Knitting & Stitching Show I took advantage of some promotions and bought books and magazines (no I didn't buy any yarns or fabrics as I like to choose them peacefully).
The Making Magazine stand was there and beautifully decorated with tea pots covered with lovely knitted cozies :-) As I was going to buy the magazine one of the girls there asked me if I wanted to buy a pck with three different titles, in which there was the one I was about to buy. As I said yes, she passed me a tote bag with the magazines - this was a great deal as I got three for the price of one.
When I got home and spread over my bed all the things I had brought I was disappointed by the bag with the magazines: my Making Magazine wasn't there and instead I had a repeated title :-( If the show ticket hadn't been so expensive I would have gone back the next day, but I ended up sending an e-mail to tell them what had happened.
On Monday morning as I opened my e-mail I had a reply apologizing for the inconvenience and asking for my address so I could receive the latest issue of Making Magazine. Two days later the postman knocked on my door with it :-)
Thank you, Making Magazine! Happy! Happy! Happy!
Faz toda a diferença a responsabilidade e o respeito! Devem ser uma tara essas revistas.
ResponderEliminarse fosse por cá bem podias esperar e ás tantas ainda duvidavam de ti...
ResponderEliminaraí deve ser uma tentação viver por aí :)))))))) bjs
Que boa praticas com clientes! =)
ResponderEliminarMuito à moda deles... Já me aconteceu isso com uma Mollie Makes que não chegava e no fim recebi as duas e não quiseram que devolvesse a outra!
ResponderEliminarSabes se dá para comprar avulso, como a Mollie Makes?
Ana, dá espera que já coloco aqui o link :-)
ResponderEliminarAqui :
ResponderEliminarhttp://www.thegmcgroup.com/pc/viewCategories.asp?idCategory=977